Ordered Starlink? Tracking, delivery times and changing your order

What each order status still lets you change

This page follows an order placed on starlink.com for a US address, from Starlink's US help pages, each checked November 2026. The one that sets the rule is Order Overview: "You can update or cancel your order only while the status shows Pending."

Status	What you can still change	Starlink's words
Pending	What you can still changeA new shipping address, or cancelling the order	Starlink's words"Updates include changing the shipping address or cancelling the order." (Order Overview)
Preparing Shipment	What you can still changeNothing on the order	Starlink's wordsThe move to it "can happen within 1–3 hours after you place the order." (Order Overview); from then on "your order will be released to distribution and can no longer be updated." (the shipping address page)
Shipped	What you can still changeOnly the delivery, through the carrier	Starlink's words"You'll receive an email notification once your order is shipped." Also: "it may take up to 3 hours for order statuses to be updated." (the tracking page)

The order number is in the Orders list of your Starlink account, on the website and in the app, says How do I find my order number?. If an order isn't in that list, the same page says "its likely a pre-order reservation that you can find under Billing tab".

The shipping address can change while Pending, not to another country

How do I change my shipping address for an existing order? gives the window in its own words: once the order is placed, "you have a small window (usually 1-3 hours) to update your order". The change is made on the order, on the website or in the app, and it "will not change your account's default shipping address."

The kit can't be sent to another country. Shipping it to a country other than that of the service address used at sign-up "is not supported. This applies to all Starlink service plans."

Once the window has passed, the page's route is to "reach out to the carrier on your tracking link once the order has been shipped".

The shipping address is only where the box goes. The service address, where you use Starlink, changes in your account, and the moving page has how.

Cancelling before it ships, and after

Cancelling is the other update Order Overview lists for a Pending order, so it has the same window as the address. Once the status has moved to Preparing Shipment, the same page says, the order can no longer be updated or cancelled. What Starlink's pages say about an order past that point, and about cancelling the service later, is on the contract page. The trial page has what a return within 30 days refunds and what it keeps.

Tracking the kit from your account

Before it ships, the estimate is in your account. When can I expect my order to ship? says "Your order will ship within the estimated shipping timeline provided on your order details page", and How do I track my shipment? adds "We will notify you if the estimated shipping timeline changes." The order details page needs a sign-in.

Once it ships, "You can track your shipment anytime from your Starlink account." On the website the help page's path is the Account tab, then the Orders box, then "Select the item you wish to track", then the tracking number. In the Starlink app it is the Orders page, with a box per order that shows its status and tracking.

Tracking doesn't move every day. Why is my tracking information not updating? says "For most regions, tracking details are typically refreshed every three business days." Ask the carrier first. If the carrier can't give you an update and the tracking has shown no activity "for three or more days, please contact Starlink Support."

Who brings it, and how long it takes once shipped

Starlink's carrier list, checked November 2026, names FedEx under the United States and UPS under "United States (Alaska and Hawaii)". The carrier for your order is the one on its tracking. The list gives each carrier's phone number too, and this page leaves them there.

Once the order has shipped, Starlink's table of delivery times (Once shipped, how long will it take for my order to be delivered?, checked November 2026) gives the United States 3 days on average and 7 at most. The same page opens with "Delivery times for orders may differ based on your location." Those are days from shipping to the door; the days before shipping are on your order details page.

An order with more than one item can come in more than one box. Part of my order did not arrive yet says "Items ship out as soon as they are ready" and "one item will not delay the others", and Starlink's page on a missing delivery adds that "certain orders placed together may be sent in separate shipments." It sends you to your account for the other tracking number.

Starlink's page Holiday Delivery Delays says "Due to high demand and carrier constraints, you may see holiday delivery delays." It gives no dates.

If it's late, or marked delivered and not there

For a kit marked delivered that never reached you, Starlink's help page My tracking number says my order has been delivered, but I did not receive it starts with checking "that the order shipping address is correct" on your account page. If the address was wrong, it says to try to collect the package from that address. If it was right, ask relatives, friends or neighbors who may be holding it, then contact the carrier, which may have left it at a nearby pick-up center or handed it to another carrier for the last leg. When none of that settles it, the page's last step is a support ticket.

For tracking that has stopped moving, the three-day line in tracking the kit applies, and the carrier comes first.

For a kit still on its way when billing is about to start, the tracking help page covers the case where you get a notice that your billing cycle will begin soon and the kit has been in transit for the past 30 days: "your 30-day trial period will be extended by an additional 30 days", and "a one-month service credit will be applied to your account." The sign-up page's after you order section has Starlink's billing page on the same case.

What is charged, and when, is on the sign-up page

Starlink's help page How do I activate my Starlink?, checked November 2026, says activation happens "upon setup or automatically after 7 days", and what is charged at checkout, at activation and on each bill is set out on the sign-up page.

The referral credit comes only with the order

A referral is settled when the order is placed. Starlink's referral help page, checked November 2026, says "A referral is only recorded when the new customer orders on starlink.com using your unique link." For an order placed without one, "the referral won't appear and can't be added later". That is why the link comes before the order, as the sign-up page sets out.

The credit goes to someone who has never been a Starlink customer, on an eligible Residential or Roam plan, with the kit and the plan bought on starlink.com. The help page gives the amount "(for example, $100 in the US)", and Starlink's US Referral Program Terms, in the version published October 2026, put it on the second monthly bill as a credit. When the $100 lands and the offers and credits page have the rest of the conditions.

My referral link is in the promo after this page's answer and again at its end.

What this page doesn't cover

How many days an order takes to ship. Starlink puts that estimate on the order details page, behind a sign-in, and no help page read for this page gives a figure.

A holiday shipping cut-off. Starlink's holiday page gives no date.

What the account, order and tracking pages show. None was opened for this page.

A shipping amount, orders from a retailer (the where-to-buy page has those), business and bulk orders, and orders outside the US.